Russia intends to create online dispute resolution for e-commerce

Aug 4, 2016 11:01 am

The Ministry of the Economic Development sent a letter to the stakeholders of the business community to give an opinion on the feasibility of the proposal

The Ministry of Economic Development of Russia proposes to establish in the country an online dispute resolution platform similar to the one developed in the EU. It will aim to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court, reports Russian news paper Kommersant with reference to the letter prepared by the Director of the Department of Small and Medium Enterprises and Competition of the Ministry of Economic Development Maxim Parshin.

The representative of the Ministry of Economic Development Elena Lashkina confirms that “the letter was sent to the stakeholders of the business community.” In particular, the letter was sent to the Chamber of Commerce, Opora Rossii, Delovaya Rossia, the National Distance Selling Association, the Association of e-commerce companies (Akit), the Institute of Internet (IRI), Association of European business, Consumers Union of Russia, and the International Confederation of Consumer Societies.

The ODR platform ec.europa.eu/odr is a web-based platform developed in the EU to settle dispute out-of-court. “The platform resolves the EU consumers contractual disputes about online purchases of goods and services (health and education are excluded) whether the trader is established in the consumer’s MS or in other one,” quotes Kommersant the letter.

The Ministry believes that the introduction of such an online platform in Russia might contribute to the protection of the consumers rights, as well as to reduce the burden of appeals and court time.

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